Help and support

Tell us what went wrong—or what you need.

Looking for quick answers? See the frequently asked questions.

Hollow Wise is a Texas company run by its founder. Support is monitored Monday through Friday, 9:00 AM–5:00 PM Central Time, excluding U.S. federal holidays.

We aim to acknowledge ordinary requests within two business days. Security, privacy, data-loss, and widespread access reports are prioritized during monitored hours. This is not a 24-hour emergency service.

Product help

Trouble logging in, saving progress, using Hollow Wise, or finding the right route? Email support@hollowwise.com.

Security or data concern

Report suspected account exposure, cross-account access, unexpected data loss, or another security concern. Do not email passwords, login links, access codes, or unnecessary household details. Email security@hollowwise.com.

Privacy request

Ask about personal information, correction, access, or deletion. Send only enough detail to identify the request safely. Email privacy@hollowwise.com.

What to include

Tell us the page or feature, what you expected, what happened, the approximate time, and your device and browser when relevant. A screenshot is helpful only if it does not expose another person’s information, a password, a login link, or an access code.

Immediate danger

Hollow Wise support cannot provide emergency, crisis, medical, poison-control, repair, remediation, or emergency-cleaning help. If someone is in immediate danger, contact the appropriate local emergency service.